Serving the needs of our clients is our key objective. The involvement of J. J. DeLuca Company's upper management team at all project levels has earned us a valued reputation as a "hands-on, muddy shoes builder."

"Building Clients for Life."

Over 500 years of experience and our philosophy of "Building Clients for Life" brings significant advantages to each project

• Top management's involvement at all project stages
• Strong regional presence
• A superior awareness of the current market place
• Proven ability to control cost, time and quality
• Purchasing power and the reputation to attract the maximum number of competitive bids from subcontractors and suppliers
• A history of providing cost effective alternatives and creative problem solving
• The ability to establish a competitive Guaranteed Maximum Price early in a project's development
• Computerized conceptual estimating and scheduling systems to provide and monitor schedules
• Financial security through bonding or letter of comfort
• A team of experienced professionals including specialists in construction engineering, human relations, safety, insurance, bonding, finance and accounting
• Ability to self perform if required
• Successful minority subcontracting and community hiring program
• Extensive renovations of historically significant buildings
• Ranked in the top 20 nationally for rehabilitation work
• Outstanding reputation with PHFA, RDA, OHCD, PHDC, PHA, NJHFMA and other governmental agencies
• Well respected by investors including NEF, LISC, DVCRF, and The William Penn Foundation

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At J. J. DeLuca, we are a "muddy shoes" builder with a very hands-on management philosophy. We have been growing very steadily each year and are one of the largest General Contractors based in the Greater Philadelphia area.

Our experience and philosophy of maintaining "clients for life" provides many significant advantages to clients.

From an organizational perspective, we divide a project into two phases, the pre-construction phase and the construction phase. To gain a clear picture of how we organize a project, please view our Project Team Organizational Chart.

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J. J. DeLuca Company is committed to being a customer-oriented organization. We are convinced that we will continually increase overall efficiency and levels of customer service by constant use of the principles of Total Quality.

We recognize the significant advantages of superior customer relations. This fact is evidenced by the large percentage of repeat business we enjoy. Our concept of "Customers for Life" highlights our understanding that long-term success is dependent on having satisfied customers. The goal of the "Customers for Life" initiative is that our efforts are placed on providing a wide range of construction services with unparalleled attention to customer requirements.

J. J. DeLuca Company's "Project 4 Plus" initiative contributed to strengthening our commitment to customer satisfaction. "Project 4 Plus" is based on four principles:

• Quality begins with Respect of Others.
• Quality means planning to fulfill the needs of all our customers.
• Quality means eliminating "ALMOST" from both our decisions and our acts.
• Quality comes from commitments that are well considered, well decided, and well kept.

The "Project 4 Plus" initiative further advances our belief that our prosperity, growth, and reputation rely on our commitment to customer needs.

The comprehensive Total Quality program implemented by J. J. DeLuca Company enhances its ability to respond to customer requirements. The Total Quality program serves as a link between customer-oriented initiatives already in place and fortifies our resolve to constantly improve on them. The execution of all Total Quality activities is under the direction of James J. DeLuca, our company President. The day-to-day responsibilities lie with Paul McDonald, Senior Vice President and Gary Heinerichs, Senior Operations Manager.

Why apply total quality?

The principles of Total Quality were originally proven very effective in the manufacturing sector. J. J. DeLuca Company recognized that these same principles should be adapted and applied to the construction process. We are committed to the development of new ideas and systems, which will improve the construction process and make us more responsive to client needs. Cooperation and teamwork are essential to the success of large complex construction projects. A comprehensive Total Quality program promotes these attitudes. The following briefly describes our Total Quality program.

Total Quality is a series of systematic and company-wide management improvement processes, which result in expansion of sales and growth through achieving customer satisfaction.

The approach to Total Quality is based on four principles: Customer Satisfaction, Management by Fact, PDCA (Plan-Do-Check-Act), and Respect for People.

Customer Satisfaction

J. J. DeLuca Company defines Quality as customer satisfaction. This is the only definition that is acceptable if we expect to remain competitive into the future. Our commitment and our resolve to achieve customer satisfaction is reiterated in our Mission Statement:

"To nurture client relationships in order to develop customers for life. We believe this is achievable by providing the highest level of service through the pursuit and applications of technical excellence, creativity and integrity at a reasonable price."

Management by Fact

The principle of Management by Fact urges the use of data to guide decision making. Contrary to the all too prevalent management practice of basing decisions on guessing, intuition, assumptions and "gut feeling", decisions within the Total Quality context are made based on facts and data gathered in response to the need to improve a process.

PDCA (Plan-Do-Check-Act)

A key element of Total Quality is the application of PDCA to all activities. PLAN - First, plan the work by making the target of quality clear and by determining a method to achieve that target. DO - The plan must be communicated and the team trained. Most importantly, the plan must be executed "as planned". CHECK - The result must be compared to the target to determine whether the desired level of quality is achieved. ACT - If the desired quality is not achieved, analyze the problem and develop a different plan. If the desired quality is achieved, the process is standardized.

Respect for People

Each person needs to listen to and support the capacity of all other employees for self-motivation and creative thought. This principle recognizes that people are our most important asset and that the people who work with a process know the most about it. Further, they understand the problems, and, often the solutions.

Implementation of Total Quality begins with the commitment of James J. DeLuca and the company's management and it's effectiveness of achieving customer satisfaction is self evident - 75% of business comes from repeat clients and architects.

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Each and every individual at J. J. DeLuca Company from President to laborer shares the responsibility for observing and implementing all safety rules, regulations, and safe work practices. To ensure safe working conditions J. J. DeLuca Company has developed its own safety manual that is reviewed and updated periodically. In house seminars for employees are held regularly to discuss safety issues and any recent changes in regulations affecting safety.

These meetings are attended by our superintendents, and minutes are kept. In addition to personnel inspecting sites at every opportunity, biweekly inspections are made by an independent Safety Consultant. Reports of these inspections are given not only to the subcontractors, project superintendents, and project managers, but are also given to upper management for their review and action.

The J. J. DeLuca Company Safety Program has resulted in a marked cost benefit through lower down time and much lower compensation assessments than the industry standard.